COMPANY INFORMATION.

Welcome to the website of your travel and adventure travel bike and when you can know about our product and service for you. We offer adventure tourism expeditions by mountain bike with the best travel programs, traditional mountain biking, authentic, unique and exciting form of adventure tourism in Perú.

Our goal is that you enjoy your holiday by traditional an adventure tourism so we recommend travel to peru, travel to cusco, and enjoyment the adventure tourism in peru.

We wait for you in Cusco, capital historic of America, here born de incas culture.

LEGAL INFORMATION

Our company is legally established, our details are:
Company name: Cesar Enrique Medina Gonzales E.I.R.L.
Trade Name: BIKE AND ADVENTURE
RUC: 20450643875
Address:Av. Garcilaso 208, Cusco - Peru

ESSNA CODE OF CONDUCT

- We Will inform and train our staff about the Company policy, with respect to the prevention of the exploitation of children and adolescents within the tourism and travel industry.
- We will have visible signs that alert clients and service providers about our position with respect to the sexual exploitation of children and adolescents in the tourism industry.
- We will include the clause in all our contracts with service providers, where we will declare our position of being actively against the sexual exploitation of children and adolescents.
- We will use the following sentence “Tourism promotes a childhood and adolescence without sexual exploitation and for this reason, we do not accept any act which favours or promotes the sexual exploitation of children and adolescents”.

PRIVACY POLICY

At Bike and Adventure, with RUC: 20450643875, and headquartered in Cusco, Peru, we respect the privacy and protect the personal data of our users in accordance with Law No. 29733 – Personal Data Protection Law and its regulations.
This policy describes how we collect, use, store, and protect the personal information that users provide to us through our website www.bikeandadventure.com.

1. Information We Collect

We may collect the following personal data:
• Full name
• Email address
• Telephone number
• Country of origin
• Passport information (when required for tour bookings)
• Payment information (processed through secure payment gateways)

2. Purpose of Processing

Personal data is collected for the following purposes:
• To process bookings and payments for tourism services.
• To provide customer service before, during, and after the service.
• To send relevant information about our products, promotions, or campaigns (only if the user authorizes it).
• To comply with legal and contractual obligations.

3. Data Subject Consent

By using our website and providing their data, the user accepts and authorizes the processing of their personal information in accordance with this policy.

4. Storage and Security

Personal data will be stored in secure databases, with technical and organizational measures that guarantee its integrity and confidentiality, preventing unauthorized access or improper processing.

5. User Rights

The data subject may exercise their rights of access, rectification, erasure, and objection (as local operators) at any time by sending a request to cusco@bikeandadventure.com.

6. Third Parties and Transfers

We do not share personal data with third parties, except when strictly necessary for the execution of the tourist service (such as local operators) or by legal obligation.

7. Use of Cookies

Our site may use cookies to improve the user experience. Users can configure their browser to reject cookies, although this may affect the site's functionality.

8. Policy Changes

We reserve the right to modify this policy at any time. Any changes will be posted on this page with the updated date.

CANCELLATION, RESCHEDULING, AND REFUND POLICIES

- Any cancellation by the client 45 days or less before the start date of the contracted service will be subject to a 100% penalty.
- Failure to appear on the scheduled day and time for the contracted service will also be subject to a 100% penalty.
Any cancellation by the client between 70 and 45 days before the start date of the contracted service will be subject to a 50% penalty of the program cost, plus a US$25 administrative fee per passenger.
- Any cancellation by the client between 90 and 70 days before the start date of the contracted service will be subject to a US$25 administrative fee per passenger. For any rescheduling requested by the customer 45 days or less before the start date of the contracted service, the request will be accepted provided the customer has no outstanding balance, the third-party provider involved allows it, and there is no fare difference for the new rescheduled date.
- Refunds will only be issued when the customer requests them more than 90 days before the start date of the contracted service or when the company is unable to provide the contracted service. In the latter case, the company will not refund more than 100% of the amount paid by the customer. Refunds will be issued within a period of no less than 30 business days and no more than 120 business days, deducting any applicable transaction costs.
- In all cases (cancellation, rescheduling, and refunds), if a contracted service is operated by a third party and their penalties are higher than those indicated in this document, the third-party operator's penalties will apply. If the passenger decides not to complete any of the contracted services, the difference will not be refunded. We reserve the right to modify this policy at any time. Any changes will be posted on this page with the updated date.

SECURE PAYMENT METHODS